TERMS OF THE CONTRACT
XTREME TOURBULENCIA: Tours operator.
CLIENT(S): Direct passenger(s) or travel agency(s).
Acceptance and Knowledge of our Terms and Conditions
The terms and conditions set out below in this document are mandatory and binding. They apply to all reservations and activities made through our website, via email or face-to-face. The use of any of these channels implies the knowledge and acceptance of them.
Once the client sends his reservation request, the confirmation to this will be subject to the payment support according to the request, detailing all the services included and not included. If no response from the client is received, the acceptance of our terms and conditions will be assumed. In this sense, Xtreme Tourbulencia is not responsible for any extraordinary situation.
OBLIGATIONS OF PASSENGERS ESTABLISHED ACCORDING TO POLICIES OF XTREME TOURBULENCIA
Respond clearly and precisely to responses and requests, such as forms to be filled out by your assigned Experience Designer.
Follow the instructions of the team en route.
Compulsory attendance at the informative meetings, which are held prior to your tour, are essential to begin the experience en route.
Comply with all the obligations set forth in these Terms and Conditions.
We use PayPal so that you can make your deposit, which makes it easier to use a credit card. There’s an 6% fee for using PayPal for international transfers.
We also use Western Union which have different rates. The amount of the deposit will depend on the type of itinerary that the client reserves, as shown below:
Inca Trail: For Inca Trail packages we need a deposit of US $ 150.00 per person. Remember that these deposits are not refundable nor transferable to another person. There are no exceptions.
For the other treks: Salkantay, Lares, Huchuy Qosqo, Choquequirao Inca Jungle and the tours that take more than 3 days, a deposit of US $ 150.00 per person will be made. Remember that these deposits are non-refundable and non-transferable. There are no exceptions.
Rainbow Mountain: For Rainbow Mountain packages we need a deposit of US $ 50.00 per person. Remember that these deposits are non-refundable and non-transferable. There are no exceptions.
Humantay Lagoon: For the day tour to Humantay Lagoon we need a deposit of US $ 30.00 per person. Remember that these deposits are non-refundable and non-transferable. There are no exceptions.
Sacred Valley: For Sacred Valley packages we need a deposit of US $ 20.00 per person. Remember that these deposits are not refundable nor transferable to another person. There are no exceptions.
City Tour: For the half day tour in Cusco we need a deposit of US $ 20.00 per person. Remember that these deposits are not refundable nor transferable to another person. There are no exceptions.
For groups greater than 08 people we accept bank transfers. If you want more information about this possibility, send us an email to email@example.com
Policies for payment methods in person
The cancellation request must be made via email by the person who made the reservation and
paid the deposit to firstname.lastname@example.org
Inca Trail Tour
Permits for the Inca Trail are processed with the personal information and passport number, in no case may they be transferable to another person. The change of dates is also not possible once the permit has been acquired. These are not refundable or transferable. Please note that this is a Peruvian government regulation and not Xtreme Tourbulencia.
In the extreme case that the Inca Trail is declared closed for security reasons, or causes it to
escape our responsibility, Xtreme Tourbulencia will replace your excursion with an alternative
If you book the Inca Trail tour with a Student Card. During the walk the original must be carried along with the passport. The personnel of the Ministry of Culture will prohibit entrance if the student card is not shown, a situation that will escape our responsibilities.
To modify the date of the excursion, other than the Inca Trail, there’s a fee of US $ 50.00 per
person, if the modification occurs more than 30 days in advance.
If the modification occurs between 10 and 20 days the excursion, the rate is US $ 100.00 per person.
For modifications made with les tan 10 days in advance, different rates will be applied that will be calculated at the time of making the change, according to availability and date.
Modifications must be made for another group excursion with a mínimum of 2 people. If a single traveler needs to change dates and there´s no option on the required date, the change will not be posible.
We recommend travel insurance for all our clients.
Coverage must include lost luggage, accidents, emergency air rescue, and trip cancellation.
The trip cancellation insurance must reimburse non-recoverable air or land expenses if you
cancel your trip due to a personal or family illness, as well as cover the expenses of medical
evacuation if the situation requires it.
In the event of illness or injury in one of our circuits, we are trained to provide emergency first aid and organize transportation to a suitable medical facility. However, we are not
responsible for the cost of transportation services or medical care.
About the PASSPORT IN MACHU PICCHU, HUAYNA PICCHU, AND INCA TRAIL
Once the tour reservation is confirmed, we will send the information immediately to the Inca
Trail reservation office and the LLaqta Machu Picchu reservation office so that the permits
are issued and we guarantee the tour.
The original passport must be carried for all services. Photocopies will not be accepted.
The information that we will send to the reservation office of the Llaqta Machu Picchu
includes full name, passport number, nationality, gender, and age. This information cannot be modified.
The only exception is in the case of passport numbers that could be changed due to renewal.
To renew passport it is suggested to also carry the old one.
If the passport number changes between the reservation and the start of the tour, both the
old and new passports must be carried.
If the passport information does not match the information provided to us above, you will not be able to start the tour.
If the client does not report the existence of a new passport upon arriving in Cusco, it will not be the responsibility of Xtreme Tourbulencia. Therefore:
Force Majeure or Causes of God
This includes any event that is outside the scope of Xtreme Tourubulencia, such as threat of war, pandemic such as the Coronavirus, riots, civil strikes, terrorist activities, industrial disputes,
diseases, natural disasters, adverse weather conditions, fires, or the like. In any of these cases,
Xtreme Tourubulencia will limit itself to the use of responsibilities and will not assume what does not correspond.
By booking any of our adventure trips (Salkantay, Inca Trail, Machu Picchu, Lares, Ausangate,
Choquequirao, Rainbow Mountain, and more) the client assumes the risks associated with
personal accidents, medical emergencies, problems with air travel, etc. Before any of these
disagreements Xtreme Tourbulencia is not responsible.
Policies for adventure travel
Xtreme Tourubulencia should be informed of any medical problems or allergies that you may have. Good physical health is essential. Otherwise, the client should consult a doctor. If you are over 70 years old, you must present a valid medical certificate that attests to your health in conditions of being able to travel.
Cancellation Policies Adventure Travel
The deposit is 100% NON-refundable (CHECK CANCELLATION POLICIES)
Permits for the Inca Trail are issued with a name and cannot be transferred to anyone under
any circumstances. Changing dates is also not possible once a permit has been purchased.
The permits are not refundable or transferable. Please note that this is a regulation of the
Government of Peru and not of Xtreme Tourbulencia.
All adventure treks include transportation to Cusco. The return train will depend on
If the walk cannot continue, due to illness or injury, one of our representatives will
accompany the affected person to a place where they can receive immediate assistance. The
medical assistance are the responsibility of the trekker. If you cannot complete the walk, you can join the group for the visit to Machu Picchu, only if you
Xtreme Tourubulencia will take all possible precautions to avoid accidents, illnesses and loss of
personal property. For this reason, it only hires trained and qualified personnel.
Xtreme Tourbulencia is not responsible for unfavorable weather conditions, natural
catastrophes, pandemics, strikes, accidents, illnesses, injuries, loss of personal items, etc. It
is the client’s responsibility to carry insurance that covers this type of event. We reserve the
right to modify or cancel the program due to any of the unforeseen conditions mentioned
In extreme cases when the Inca Trail is declared closed for security reasons, Xtreme Tourubulencia may replace the excursion with an alternative excursion subject to availability.
Right to use images
The client accepts and grants Xtreme Tourbulencia the right to use images, photos, and videos
during the participation in any of our packages for any type