• Cash, Credit Card, Western Union, and PayPal will be accepted for final payments. the payments by card and paypal have a transaction fee of 6%. No passenger can start their tour until payment has been completed. We accept US dollars and soles (Peruvian currency) for cash payments.
• Ripped or torn bills, no matter how small, will not be accepted.
• If the balance is not paid 4 days before the departure of the trip, the ommission will be 10% and not 8%
• All bank commissions will be covered by the client.
• For more information you can contact your assigned Experience Designer.

Cancellation request, The cancellation request must be made via email by the person who made the reservation and paid the deposit to info@x-tremetourbulencia.com

• Cancellations made 30 days in advance have no additional charges except for excursions on the Inca Trail.
• If the client cancels between 10 and 30 days before their trip, they must pay 50% of the total cost of the trip.
• If the client cancels between 10 and 4 days before their trip, they must pay 80%of the total cost.
• If the client cancels 3 days or less before their trip, they must pay 100% of the total cost.
• In the rare event that a client decides to leave once the trek has started, no refund Will be given.
• The client must also pay for the additional expenses incurred by her own decision such as food, accommodation, and transportation, If they wish, the client can join the group and participate in the Machu Picchu tour on the last day if they wish.
• If the client is unable to participate in the trek due to illness or physical problems, no refund will be given. The client must also pay for the additional expenses incurred such as food, accommodation and transportation. If they wish, the client can join the group and participate in the Machu Picchu tour on the last day if the wish.
• In the event that a natural disaster or an act of God prevents a service from being completed, the client will receive a 50% refund, considering administrative expenses.
  In the event that a natural disaster or act of God causes the change in the route of the walk, Xtreme Tourbulencia there’ll be no refund.
• In consideration of the last pandemic that was experienced globally, we include that, in case the service is not performed due to a pandemic or act of God, no refund will be made, but an open ticket will be given so that you can receive the service on another date subject to availability.

There’ll be no refund in case of no show.